Key moments addressed to humanize the process of passing trhough a neonatal unity of intesive care

Abstract

Critical care units are high complex treatment areas that depend upon scientific technical innovations in order to function and deliver good results. In them, it’s easy to fall into error by depersonalizing services and overlooking simple but important measures like good communication and adequate symptom control. This can lead to patient and family dissatisfaction and complaints. Additional stress is added in these situations when the model involves parents and their newborns. This article proposes correcting these sorts of problems that can commonly occur in NICUs. Tools are proposed from a bioethics perspective that is quite simple but challenging: by introspecting and then changing attitude personnel should implement new dynamics, through new procedures and protocols, which will guarantee more humanized interactions.